Shipping policy

Shipping Policy

Last Updated: August 2026

At PawHaven™, we are committed to providing a smooth and reliable shopping experience. We carefully process and ship every order to ensure your products arrive safely at your doorstep.

Order Processing Time

All orders are processed within 1-3 business days after payment confirmation.

During high-demand periods, holidays, or promotional events, processing times may take slightly longer.

You will receive a confirmation email once your order has been processed and shipped.

Shipping Times

Estimated delivery times:

United States Orders:

  • Standard Shipping: 7-20 business days

Delivery times may vary depending on:

  • Product availability

  • Shipping carrier delays

  • Weather conditions

  • Holidays

  • Customs processing (when applicable)

Please note that delivery estimates are not guaranteed dates.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 5 business days for tracking information to become active after shipment.

You can track your order using the tracking information provided.

Multiple Shipments

To provide the best selection of products, some orders may be shipped separately.

If your order contains multiple items, you may receive more than one package at different times.

You will receive tracking information for each shipment when available.

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information during checkout.

Please verify:

  • Full name

  • Shipping address

  • Apartment, unit, or suite numbers

  • Postal code

PawHaven™ is not responsible for delays or lost packages caused by incorrect shipping information provided by the customer.

Lost, Stolen, or Delayed Packages

Once an order has been confirmed as delivered by the shipping carrier, PawHaven™ is not responsible for lost or stolen packages.

If your package has not arrived within the estimated delivery timeframe, please contact our customer support team so we can assist you.

Customs, Duties, and Taxes

For international shipments, customers may be responsible for any customs fees, duties, or taxes required by their country.

PawHaven™ is not responsible for delays caused by customs inspections or government processing.

Shipping Restrictions

We currently ship to locations supported by our available shipping carriers.

Certain remote locations or restricted areas may have limited shipping availability.

Contact Us

If you have any questions regarding your order or shipping, please contact:

PawHaven™ Customer Support